Shipping & Returns
Please be assured that your items will be shipped out within two days of receipt of your order (unless we're away). We only use a 'Standard' shipping service via the Post Office, as the provider of our original 'express' started charging double the agreed rate! All shipments are sent using a Tracking service and you will be notified of the tracking number for your puzzle(s).
The 'Standard' shipping service is via Royal Mail and your local mail service provider. 'Standard' deliveries are expected to arrive within 28 working days from the date of dispatch, but are usually much quicker.
Credit card authorization and verification must be received prior to processing/dispatch of orders.
We use a number of shipping zones, each with a set shipping cost:
Standard - UK - £12.00
Standard - Europe - £18.00
Standard - Rest of World (not UK or Europe) - £25.00
(Rates correct as of 13th April 2015, but may change)
If you would like us to use a different service to ship products to you, please contact us prior to placing an order.
All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days of receiving the returned merchandise. Returning a puzzle just because you can't solve it, will not entitle you to a refund, unless the puzzle proves to have a manufacturing fault.